Terms and conditions
IVOLABS™ list each product with a detailed description on our website; however, mistypes and inaccuracies may occur. We reserve the right to review, modify or remove any content, published at IVOLABS™ site at our sole discretion; so, if you want to keep yourself updated, please follow our site. IVOLABS™ is entitled to remove (temporarily or permanently) any of the products without giving a special notice.
If we are unable to process your order due to unexpected circumstances we will contact you promptly, suggesting any alternatives or refund. If the product is “out of stock”, we will able to advise a component replacement. Upon your written consent on delivery terms, we can collect an order containing product with “out of Stock” status and proceed it as soon as the product is re-stocked.
All prices at this website are in Euro. IVOLABS™ reserves the right to review product prices and make changes without any prior notification. IVOLABS™ is entitled to cancel an order without any consequence, irrespective of the order status, if prices/products were displayed incorrectly at the moment of placing an order due to operational or IT reasons.
For orders processed via e-mail, please provide the accurate product names, quantities, shipping address and preferred payment method. IVOLABS™ sales department working hours: Mondays to Fridays from 10.00 until 18.00.
Please pay attention to payment terms:
• Bank transfer (urgent payment – 1 day, standard payment can take up to 3 days)
• Online payment (PerfectMoney, Bitcoin, Litecoin and etc.) processed instantly.
Buyer bears all the costs associated with the chosen payment method (bank charges, taxes, commissions and other expenses).
You will receive a second notification email advising you of the shipping details once your order is approved and processed for shipment. Orders are shipped within 48 hours once payment is cleared. Please allow a few hours in addition to the shipping time specified for packaging and handling due to increased demand for our products. The orders are ready for shipment the same day a package is being packed or the next day after the packaging. EMS (and Post.at) express courier is used by default for all orders. For wholesale orders Fedex, UPS, TNT or DHL are available upon request.
The customer pays return shipping costs. We strongly recommend that you check your parcel for damage caused in transit prior to signing for it. Please note that you must contact us ASAP in case your package was damaged. We might resend the package as a gesture of good will. Please note that if you have signed for the parcel and later found out the goods was damaged please contact us via e-mail within one week from the date of receipt of the package. Please provide the order number, tracking number, products’ description or photo and the valid reason for requested replacement of goods..
We do not support importing illegal compounds and we do not want to break any laws in your country. If you order illegal chemicals to your country, we will cancel your order. Therefore we strongly recommend all potential clients to become familiar with the product description and relevant laws of the country of their current residence before you order any of IVOLABS™ products. Please keep in mind that should you complete a payment for a product which is legal in your country that we will offer you some legal replacement or exchange the received payment into reward points which you can use for your purchase in the nearest future.