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Tips for a better and faster support

Do you want to place an order with us?

Write us in your inquiry: – product(s) and quantity – destination country  

Do you have an order already?

Remember to write your order number in your inquiry, the support will be faster!  

Do you have any question about the shipment?

Before send us an inquiry, please visit our Shipping info page  

Your order is paid, but it shows as “Cancelled”?

Don’t worry! We manually review and update every order to “Processing.”

If your order status doesn’t change within 24-48 hours, please send us an email with the following details:

– order number from us (e.g.#I-1234-12345) – order number from Plisio (e.g. #12345) – transaction hash (e.g. d1cc12a97d3a5688d8a88b828a8ad988bb77c40c8946c900846ee7bdc8bba5fb).  

You are not from Europe?

Sorry! We cannot supply our products outside Europe. And not.. we don’t do any exception!