Expédition

⚠️ IMPORTANT NOTICE – LEGAL & SHIPPING POLICY

📜 Legal Responsibility

Before placing any order, it is your responsibility to ensure the legality of the substances in your country or region.
We encourage you to check with your official government website or local drug enforcement authority for accurate information.

🌍 COUNTRY-SPECIFIC SHIPPING RESTRICTIONS

🇺🇸 United States

We do not ship any Research Chemicals (RCs) to the United States or to U.S. citizens, regardless of their country of residence.

🇬🇧 United Kingdom

We do not ship any RCs to the United Kingdom or to UK citizens, no matter where they are located.

🇮🇹 Italy

Delivery times to Italy are slow, ranging from 2 to 6 weeks.
No reshipments or refunds will be issued before 6 full weeks have passed from the shipping date.

🇩🇰🇸🇪🇳🇴 Scandinavia (E-Liquids, Drops)

Orders containing e-juices, drops, or capsules shipped to Denmark, Sweden, or Norway are entirely at the customer’s risk.
❌ No complaints, refunds, or reships will be processed for issues with these shipments.

🌏 China, Southeast Asia & Middle East

We do not ship to China, Southeast Asian countries, or any Middle Eastern destinations.

🚫 High-Risk Destinations

We cannot guarantee successful delivery to the following countries:
Finland, Norway, Sweden, Estonia, Latvia, Lithuania, Belgium, Switzerland, and Italy.
If you choose to order to one of these countries, we strongly recommend small test orders only.

❗ DISCLAIMER ON CUSTOMS SEIZURES

If your order is seized by customs due to local legal restrictions, we will not issue refunds or reshipments.
All responsibility for legality and importation lies with the customer.

🚚 SHIPPING METHODS

🇪🇺 EU MEDS — €7–€32

Dispatched from: Germany or the Netherlands
Carrier: DHL, DPD, or other tracked courier services
Estimated Delivery: ~1 week within Europe

Details:

  • Ships from two European warehouses with different policies and pricing
  • Tracking number included
  • Available only to residential addresses in European countries

Restrictions:

  • ❌ No shipping to Pack Stations, Poste Restante, or PO Boxes
  • ❌ Sleeping pills and Tramadol cannot be shipped to:
    Netherlands, Denmark, Finland, Sweden, Norway, or Switzerland
  • Please read carefully the instruction on the product page or contact the customers support

🇪🇺 EU RC — €8–€13

Dispatched from: A low-risk European country
Carrier: Express mail (no tracking)
Estimated Delivery: ~10 business days within Europe

Notes:

  • ❌ No shipping to Pack Stations, Poste Restante, or PO Boxes unless you accept the risk
  • ❌ No refunds, reships, or complaints for lost untracked shipments
  • Only available to EU countries

📦 ORDER STATUS DEFINITIONS

  • Pending Payment – Awaiting Bitcoin confirmation on the blockchain
  • Processing – Payment received, order is being prepared
  • Complete – Order has been shipped
  • Cancelled – Payment not received; if you’ve paid and the order is still cancelled, contact support
  • On Hold – Bank transfer pending or an issue is under review
  • Refunded – Order has been refunded successfully

🚨 CUSTOMS HOLD INFORMATION

🔍 Common Causes:

  • Missing or incorrect paperwork
  • Import restrictions
  • Undervalued contents
  • Random inspections or customs backlog

⏳ Delay Times:

  • Most packages clear in 3–5 days
  • Some may take 1–2 weeks or longer depending on local conditions

✅ What To Do:

  • Contact the courier service for status updates
  • Inform our support team
  • Pay duties or taxes if required
  • Be patient — customs delays are common and usually resolved

📌 If a package is held for more than 30 days, inquire with the courier about return or abandonment procedures.

🔁 RESHIPPING POLICY

We offer limited reshipping options for eligible customers under the following conditions:

✅ ELIGIBILITY

  1. Registered Account
    Must have at least 2 previously delivered orders
  2. Eligible Products
    Only selected products qualify for reshipment — see individual product pages
  3. One-Time Only
    • Reshipment is allowed once per order only
    • Subsequent issues will be reviewed case-by-case
    • We may require a new shipping address for future orders
  4. Approval Required
    All reshipment requests are reviewed by our support team
    Approval is not guaranteed
  5. Reship Timing
    • Requests accepted only after 30 days from shipping
    • For Italy: minimum wait time is 6 weeks