Frequently Asked Questions

Bitcoin – pay by Bitcoin BTC via BTCPay

Monero Gateway – pay by Monero XMR

All cryptocurrencies – pay by all cryptocurrencies via Plisio

Bank Transfer +10% fee – this method is available ONLY for trusted and registered customers

REMEMBER: Sleeping pills can be purchased only by cryptocurrency

Legal Compliance:
Please ensure that you are aware of the current laws in your country before placing an order. The list of regulated substances can usually be found on your country’s official government website. If you order any scheduled products that are seized by local customs, we will not be responsible for any complaints or refunds.

USA:
We do not ship any Research Chemicals (RC) to the USA or US citizens, even if they are outside of the States.

UK:
We do not ship any Research Chemicals (RC) to the United Kingdom or UK citizens, even if they are outside of the Kingdom.

High Risk Countries:
We cannot guarantee delivery to the following countries: Finland, Norway, Sweden, Estonia, Latvia, Lithuania, Switzerland, and Italy.
If you still wish to order, we suggest ordering only small quantities.

If your order of scheduled products is seized by local customs, we will not be responsible for any complaints or refunds.

EU RC – 7€

shipping every Tuesday
from low risk country in Europe
by express mail
no tracking number
delivery around 10 working days

PACK STATION – POSTE RESTANTE – PO BOX

From EU Retail we ship only WITHOUT tracking number.
Usually for this kind of shipping the tracking number is required.
Before order be sure the tracking numbers NOT required or your order will be lost.

In case you shipped to one of these places and you didn’t check previously if the tracking was required, we suggest to contact the their office ASAP and ask about your letter or package.

We cannot guarantee that they will find your shipment.

No complaint or refund.

EU MEDS – 32€

shipping in 24-48h
from NL
by courier (DPD, DHL, La Poste)
with tracking number
delivery around 1 week

EU MEDS can be shipped ONLY to domestic address, no Pack Station, no Poste Restante, no PO Box.

We DO NOT ship EU MEDS to the Netherlands, Denmark, Finland, Sweden and Norway.

1. What is a coupon code? A coupon code is a series of letters and/or numbers that you can enter at the checkout of an online purchase to get a discount on your purchase. These are typically sent to you via our newsletter or email.

2. How do I get a coupon code? Coupon codes are mainly sent out through our newsletters and emails. Make sure to subscribe to our newsletter and opt in for our emails to receive these beneficial discounts.

3. Where can I find the validity of my coupon code? The validity of the coupon code is indicated in the message you receive with the coupon. It will state the start and end dates between which the code can be used.

4. Can I use a coupon code after its validity period? No, coupon codes cannot be used after their stated expiry date. We highly recommend our customers to use their codes before they expire to take advantage of the discounts.

5. Can the validity of a coupon code be extended? The validity of a coupon code cannot be extended. They are only valid within the specific time period indicated in the coupon message.

6. Can I use multiple coupon codes in one order? The usage of multiple coupon codes in one order depends on the specific terms and conditions of each coupon. These conditions will be stated in the message accompanying the coupon code.

7. What happens if my coupon code is not working? If your coupon code is not working, please check that the code has been entered correctly and that it has not expired. If you continue to face issues, please contact our customer service for assistance.

8. Can I share my coupon code with someone else? The sharing of coupon codes depends on the terms and conditions specified in the coupon message. Some codes may be tied to your personal account and cannot be shared, while others may be freely shared.

9. Can I use a coupon code on sale items? The use of coupon codes on sale items will depend on the specific terms and conditions of the coupon. These will be stated in the accompanying coupon message.

10. How do I apply a coupon code to my order? To apply a coupon code to your order, enter the code into the designated field at checkout and click ‘apply’. The discount should then be applied to your total.

We do not accept returns for any products, regardless of the situation.

Pending Payment: we still waiting for the payment

Processing: we received the payment and the order will be soon shipped in according of what you ordered

Complete: the order is on the way to you

Cancelled: we not checked the BTC payment yet or your order has been cancelled because out of time. Usually we check the all the payments every 24h, if your order is paid in this time the status still “Cancelled”, please contact us by email.

On hold: we are waiting for to receive the bank wire or there is a problem with your order in this case check your email and you will find a notification from us.

Refunded: the order has been refunded

No worries! Usually we check the all the payments every 24h, if your order is paid in this time the status still “Cancelled”, please contact us by email.

EU RC orders are shipped without tracking number and we are not able to know exactly where they are.
If your order is marked as “Complete” is means that is on the way to you and soon will reach the destination.

Once your order has been shipped you will receive an email with the tracking number.

EU RC are shipped only without tracking number.

17track.net and Parcelsapp.com are two great options to track your package

We appreciate your business and strive to provide you with top-quality products and services. We understand that there may be occasions where you need to return or refund an item, and we are here to help.

Refund Policy:

We will refund your purchase only if the item has not been shipped, or if you have received an incorrect item. You must provide proof of your claim, such as a tracking number or a photo of the incorrect item.

Please note that not all products are eligible for reshipment or partial refunds, and we will address these instances on a case-by-case basis.

If you have ordered a scheduled product that has been confiscated by customs, we are not responsible, and we cannot issue any refunds or complaints.

Furthermore, if you order from a high-risk country, and the item is lost or seized, we will not be liable, and no refunds or complaints will be entertained.

Please double-check that you enter the correct address during the ordering process. If you provide the wrong address, we cannot reship the product or process any complaints.

Returns Policy:

We do not accept returns for any products, regardless of the situation.

Complaints Policy:

If you wish to make a complaint, please wait at least 30 days after the shipping date before contacting us. This allows for any possible shipping delays or issues to be resolved.

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to contact us. We will do our best to assist you in any way we can.